Zomato Ordered to Pay ₹60,000 to Dharwad Woman After Failed Momos Delivery
Zomato has been directed to compensate ₹60,000 to Sheethal, a resident of Dharwad, for failing to deliver her order of momos placed on August 31, 2023.
The District Consumer Disputes Redressal Commission issued the order on July 3, 2024, following Sheethal’s complaint about her undelivered order. She had paid ₹133.25 via G-Pay but never received the momos. Although she received a delivery notification shortly after placing the order, the food never arrived.
Sheethal contacted Zomato, but after waiting 72 hours with no resolution, she sent a legal notice on September 13, 2023. Zomato’s court response was deemed unreliable, as they had failed to address the complaint within the promised timeframe.
In an unexpected twist, Sheethal received a refund of ₹133.25 on May 2, 2024, which the commission deemed insufficient. The commission concluded that Zomato’s negligence had caused Sheethal significant inconvenience and mental distress.
The court ruled in Sheethal’s favor, ordering Zomato to pay ₹50,000 in compensation for the inconvenience and mental anguish, and ₹10,000 for legal costs.
The commission stated, “Zomato, responsible for fulfilling online orders, failed to deliver the product despite receiving payment. Given these facts, Zomato is solely liable for the complainant’s claim.”